Shipping Information

Shipping Information

We provide a safety and fastest shippment. After you paid, we will ship out your order within 48 hours, and usually within 6 days or even earlier, the products will reach your hand.We use a variety of carriers to get your order to you including DHL,TNT,UPS,FEDEX,EMS.

Return and exchange

30 Day Money Back Satisfaction Guarantee

This 30 day money back return policy if for purchases from AmTidy’s online store only! AmTidy wants you to be completely satisfied with your purchase. If a product purchased online from the AmTidy website does not meet your expectations, you may return it within 30 days of purchase for a full refund, less shipping, handling and applicable taxes. A refund will be issued to the same credit card that was used when purchasing the item. To return a AmTidy item purchased directly from the AmTidy website, please contact us and request a return merchandise authorization number and return shipping instructions. Please return the AmTidy in its original packaging.

In the event of a product malfunction, not attributable to the criteria listed in the “Non-Returnable Items” section of this policy, you will be offered the option of either a refund or an exchange for the same product.

Please do not return the item without approval from AmTidy Customer Care. This will risk forfeiture of the item. Please note that not all items are returnable.

Non-Returnable Items

For reasons of consumer protection, certain products may not be returned. AmTidy does not accept returns of the following items, without limitation:

a) Opened or previously used Brushes, Squeegees, and filters.

b) Batteries (Consult local recycling regulations prior to disposal).

c) Boundary Markers that have been opened, cut, or otherwise used.

d) Dirt Bins that have not been emptied or contain debris of any kind.

In addition, any product that has been damaged will not be returned or exchanged. This includes but is not limited to damage resulting from:

a) Accident, abuse, misapplication, or any unauthorized repair, modification or disassembly;

b) Improper operation or maintenance, usage not in accordance with product instructions or connection to improper voltage supply;

c) Use of consumables, parts and accessories, including batteries, other than those produced or recommended by AmTidy except where such restriction is prohibited by applicable law. Furthermore, any product is non-returnable if it:

a) Has been used commercially

b) Is missing pieces or parts

c) Has been repaired or altered by parties other than Xiamen AmTidy intelligent household co.,LTD. or its authorized agents

d) Has an altered or missing serial number

e) Was not purchased from an authorized dealer

If you purchased a AmTidy product at a retail store or from a seller other than AmTidy, requests for returns for credit must go through your original place of purchase. Contact your retailer or visit their website for information regarding their returns policy.

Returns Process

Please follow these steps to return your purchase to us:

1. Contact us to request a Return Authorization.

2. Once a return has been authorized by AmTidy, pack your item in the original package, including all original packing materials, manuals and accessories.

3. Customer is responsible for all shipping charges except in the event the return is the result of AmTidy’s error.

4. You can expect a refund, to the credit card used when the product was originally purchased, within 30 days of your returned product being received by AmTidy Shipping costs will not be refunded.

Warranty Exchanges

If you received a defective item and need to exchange it for the same item, please contact us to request a warranty replacement.